Last Updated: August 21, 2026•Version: v2.4 (Active)•Jurisdiction: Chennai, Tamil Nadu, India 🇮🇳
💡 Plain-English Summary
We respect your privacy. We only collect the name, delivery address, phone number, and transaction references needed to safely dispatch your jewelry orders. We do not store bank PINs or card CVVs, and we will never sell, rent, or trade your personal information to third-party data brokers.
1. Introduction
Welcome to VFS Jewels & Imitation Jewels ("VFS Jewels", "we", "our", "us"). We operate the ecommerce platform at vfsjewels.store and physical showroom at 42, 2nd Floor, Natwar Kurpa Complex, Narayana Mudali Street, Sowcarpet, Chennai — 600001. This Privacy Policy governs our data practices in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023.
2. Information We Collect
Order & Shipping Data: Full name, shipping/delivery address, city, state, postal pincode, and WhatsApp phone number.
Customer Interactions: WhatsApp customer support chats, custom ring/kada sizing measurements, and birthday details if voluntarily submitted to the VFS Birthday Circle.
To process, pack, and courier your jewelry via trusted regional carriers (DTDC, ST Courier, FedEx).
To send automated WhatsApp delivery tracking updates, photo slips, and tax invoices.
To handle 18K Anti-Tarnish warranty claims, sizing replacements, and customer service.
To prevent fraudulent orders and maintain platform security.
4. Data Retention & Storage
We retain order history and tax records for a statutory minimum of 7 years as mandated by Indian GST and commercial taxation laws. Anonymized session telemetry is deleted every 90 days.
5. Your Legal Rights & Data Deletion
You retain the following rights regarding your personal data:
Right to Access: Request a complete digital copy of your order and contact records.
Right to Rectification: Update inaccurate shipping addresses or phone numbers.
Right to Erasure / Deletion: Request the deletion of your account, saved preferences, or birthday circle entries.
🗑️ Submit a Data Deletion Request
To delete your customer profile or contact details, email our privacy desk with your registered phone number.
By placing an order on VFS Jewels, you agree to provide accurate delivery details, respect our handcrafted designs, and acknowledge that all anti-tarnish jewelry should be cared for according to our guidelines (keep away from harsh perfumes, bleach, and chlorine).
1. Agreement to Terms
By accessing or purchasing from vfsjewels.store, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree, please do not use our services.
2. Wholesale & Retail Pricing
Retail Purchases: Single pieces available with complimentary shipping across India on qualifying cart amounts.
Wholesale Purchases: Minimum Order Quantity (MOQ) of ₹4,000 applies to wholesale mode. Wholesale discounts are calculated dynamically at checkout.
Prices are displayed in Indian Rupees (INR ₹) inclusive of applicable taxes.
3. Anti-Tarnish Warranty & Product Care
Our jewelry features a specialized 18K gold electroplated anti-tarnish protective shield. To maintain its brilliant shine:
Avoid direct spray of harsh industrial perfumes, acetone, bleaching agents, or alcohol sanitizers.
Store each piece individually in our airtight velvet pouch or zip-lock bag.
Gently wipe with our microfiber jewelry cloth after wear.
4. Limitation of Liability
To the maximum extent permitted by applicable Indian law, VFS Jewels shall not be liable for indirect, incidental, or consequential damages resulting from postal transit delays caused by extreme weather or strikes. Our maximum aggregate liability is limited strictly to the purchase price paid for the specific order.
5. Governing Law & Jurisdiction
These terms are governed by and construed in accordance with the laws of the Republic of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Chennai, Tamil Nadu.
💡 Plain-English Summary
We use lightweight, secure local cookies to remember your shopping cart items, wishlist, and pincode so you don't lose them when you refresh the page. We do not use intrusive cross-site tracking cookies.
1. What Are Cookies?
Cookies and local storage tokens are small text files stored on your browser that help modern websites deliver a seamless shopping experience.
2. Cookies We Use
Cookie Category
Name / Key
Purpose
Lifespan
Strictly Necessary
vfs_cart_v5
Saves items, quantities, and selected ring/kada sizes in your shopping bag.
Persistent (Local Storage)
Functional
vfs_wl_v5, vfs_user_pincode
Stores your saved wishlist pieces and estimated delivery pincode for instant lookup.
Persistent (Local Storage)
Performance & Analytics
_ga, _ga_*
Anonymized Google Analytics telemetry to measure page speed and navigation ease.
Up to 12 months
3. How to Manage Cookies
You can control or delete cookies at any time through your web browser settings (Chrome: Settings → Privacy and security → Cookies; Safari: Preferences → Privacy). Note that disabling necessary storage may prevent items from remaining in your cart.
Version History & Changelog
To maintain total transparency, we log every material change made to our legal documentation:
Version
Release Date
Summary of Changes
Status
v2.4
August 21, 2026
• Separated standalone Cookie Policy from Privacy Policy.
• Added plain-English summary callouts at the top of every legal section.
• Integrated direct email Data Deletion Request workflow.
• Updated compliance references for the Digital Personal Data Protection (DPDP) Act 2023.
• Initial publication of standard retail privacy policy and terms.
Archived
Contact For Legal & Privacy Queries
If you have questions about our data practices, terms of service, or wish to exercise your legal rights under Indian data protection laws, contact our dedicated legal desk:
📧 Legal & Privacy Desk
For privacy inquiries, data deletion, or copyright notices:
